Shannon S. Easton

Dallas, TX 75287

Bitzybella30@gmail.com

 

PROFESSIONAL SUMMARY

 

Project Lead and telecommunications professional with 15+ years experience in an industry-leading corporation.

  This experience includes Project Team Lead-Senior Engineer, Lease Network Design Team Lead-Senior Engineer, Network Planning Engineer, E9-1-1 Network Planning-VOIP, Specialist Engineer, Implementation, Optimization, Network Builds, Grooms and Offloads with On-Net and Off-Net providers.  The ability to deliver service while managing multiple projects, providing high level reports and working with internal and external sales teams to meet the company’s requirements.  Attributes include being a goal-oriented leader with a team based management philosophy while displaying a high degree of integrity and reliability.

 

PROFESSIONAL EXPERIENCE

 

Verizon BusinessDecember 2012 – April 2015

 

Specialist Network Engineer, III – Lease Network Delivery

Also contracted from 2010-2011 for this same group and Manger – John Latray

 

Responsible for the US Region, the Network Design and Implementation of DS1, DS3, OC3, OC12, OC48 and OC192 and GIG level circuits for Internal and Wholesale Customer requirements, VOICE, Data, and IP.

·         Responsible for on time performance, escalations and trouble-shooting issues to ensure the team achieved its quarterly and year-end goals. During the duration as a Team Lead my group met its ‘On Time Performance’ goals for year-end service.

·         Responsible for managing various projects while working with internal sales, network planning and internal and external techs delegating responsibilities in order to meet the company’s internal and customer requirements.

·  Systems Utilized:  F&E, TCOMs, Netpro, MECCA, eASR, BGW

 

Verizon BusinessJuly 2008 – November 27, 2009

 

Specialist Engineer, Network Planning – Access Line Cost Elimination

July 2008 – November 2009

 

Project, Disconnect by Discovery

·   Manage daily activity assigned to eliminate Telco cost savings for Telco recovery.

·   Independent candidate research, resolution for access circuits to determine if they can be disconnected to avoid future billing for services not in use and/or alarm while providing detailed documentation for the resolution in the group Access based database. In year 2009, researched to recover, 49 disconnect totaling a MRC Savings of, $23,634.80 and a Project Savings of $267, 419.61. For January I exceeded $10,000.00 a month, ultimately achieving $13, 813.05 in MRC and $165, 756.60 savings. In 2008 (July-Oct), researched to recover, 23 disconnect totaling a MRC Savings of, $8,013.85 and a Project Savings of $30,691.83.

·   Work directly with account teams and/or customers to provide approval for disconnecting circuits not in use or in alarm.

·   Perform research, order entry and provisioning functions to process required disconnects, this consist of utilizing systems such as, F&E, Netpro, Mecca, COMs, TCOMs, UPI, ITS, NMT, eASR, Verizon–CSG,  Lec Internal Systems (AT&T, Qwest and Bell South/Café’), CAMEO, 4WM, Inventory Central, Wholesale Customer Support, Atlas, BMPR, ETMS and ITEMs.

Zeus Scrub

·   Assist monthly in a scrub for zero usage and make required updates to the main Zeus file.

·   Research to locate TACM resolution, Lec Ckt Ids, ICSC and determine if it’s a blended path, multi-ec,  work in progress disconnect or already disconnected by utilizing Netpro, eASR and COMs.  Research each trunk status by going into TELENET on each switch to determine if it’s full, in Alarm, ETMS ticket required, and provide a circuit resolution date to research further at a later time.

Training and Mandatory Courses

·   Global New Employee Orientation - Steps to Success, Code of Conduct Training, Security Top Ten, Privacy Training, Records Management Training, Introduction to UPI, Introduction to the CICS screen migration project, Verizon Business Anti-Pornography training, Export control laws training, Understanding the foreign corrupt practices act and Participated in a net-meeting training session re: The access techniques for archived NSPS data tables.

 

Verizon BusinessMay 2006 – March 2008

 

E9-1-1 Planning Engineer IV - Senior Data Communications Engineer

May 2006 – March 28, 2008 (2 Year Contract through Tek Systems)

 

Project Managed the daily activity for E9-1-1 Planning, this consisted of the validating the design of VOIP, Advantage, SIP, TDM and IP Network for Internal and Customer requirements while providing detailed high level reports on various projects simultaneously.

·   Provided confirmation of Primary and Secondary TGs, PSAP/County(s), Class 5 Switch, PSTN, E9-1-1 Selective Router, N11 TG, CS2K/PVG, Stub/GT, NPA/NXX, Test ANI/ALI for each Rate Center.  Initiated and managed the NRM request for each Rate Center/County valid PSAP.  Validated and identified MSAG/USPS valid address per Rate Center/County using, MAPInfo, MAPS, Intrado9-1-1 Net and One Stop. 

·   Created/developed call-flow test plans as well as trouble-shooting issues with translations utilizing the following systems, LTTS, STMS, NMS, LERG, One Stop, Map Info and NANPA.  Reviewed test results and confirmed acceptable.

·   Reported on a weekly basis the detail for the Project.  Identified a solution to the NRM process by automating the steps required to better utilize time.  Enhanced the existing internal system required for testing by implementing a solution to better organize the process of creating and maintaining test plans for Advantage requirements.  

MSAG (Master Street Address Guide) Validation Project

·   Researched to validate the MSAGs related to an existing Rate Center/County PSAP.

·   Submitted test plans as well as trouble-shooting issues using LTTS, STMS, NMS, LERG and NANPA for Rate Centers/Counties identified through research as valid.

Yearly 10-D Audit - 911 Contingency Plan Routing Confirmation Project

·   This project consisted of 1,132 outgoing letters to Verizon Business PSAPs to confirm the 10-digit Administrative Number, 10-digit Overflow Number and 10-digit Contingency Number.  These numbers are critically important to MCImetro’s ability to respond to any potential disaster recovery or service restoration event. 

·   Managed and reported weekly results of the 10-D Audit, implemented required updates to Translations while working to ensure any mismatch with the 10-D Overflow and the Switch did not occur. 

Business Continuity Plan for E-9-1-1 Network Planning

·   Created the Business Continuity Plan for E-9-1-1 Network Planning.

·  Training:  LDRPS computer based training for Business Units - Building Business Unit Business Continuity Plans

 

Verizon BusinessOctober 1999 – March 2006

 

Project Team Lead, Sr. Engineer / Lease Network Delivery and Optimization

February 2004 - March 2006 (Promoted to a Project Team Lead, February 2004 / Took a volunteer layoff in March 2006 to be a stay at home Mother)

 

Project Managed high-level projects for Lease Network Delivery and Optimization to achieve the company's monthly, quarterly and year-end goals while exceeding internal and customer requirements.

·   Paper Bill IXC and IC Audit Project /March Madness (MRC savings of $377,032.64).  Project Lead and trainer for Lease Network Delivery and Optimization.  Award:  March Madness Saving Initiative Award and Restoration Award-Joe Cook.

·   Sales Upfront Project.  Initiated and created the process of engaging internal sales groups to confirm the upfront customer contracts and cost to make sure as a company a profit is confirmed.  This led to implementing an internal auto cost analysis; sales could determine an estimate cost if a lease was required before closing a sale.      

·   IXC Audit and IXC Termination Liability Projects:  Acquired our Off Net Wholesale Carrier’s Point of Presence locations, contracts, and implemented them internally.  This allowed us to audit and maintain the systems providing the company the capability to determine the utilization and if they were profitable.

·   Direct Connect Projects:  Negotiated, Designed and Implemented direct connectivity using our internal network along with our lease carrier’s network (Noel Communications, Onvoy, Progress TeleCom, DTI, Norlight, BTI, IFN, KDL and AFN) to overall reduce our individual MRC and NRC cost per circuit, providing the company more opportunities to meet internal network and customer requirements.   

·   Worked directly with sales to provide pre-sales network design, technical support and off-net/on-net cost support to various internal Wholesales groups.  Held conference calls with internal techs, legal, internal planning and various sales groups to determine the detail of the long-term solution to meet customer requirements and our company’s goals.

·   Provided various detailed reports to management on a monthly, quarterly and year end basis. These reports, included, Financial Performance Report, VDR Standard Interval Report, Cost Avoidance Report, LND Negotiations Report, IXC Vendor Pricing Matrix Report, Off-Net LATA Report, LND TREND Report, and On Time Performance Report.

·   Systems Utilized:  F&E, TCOMs, Netpro, MECCA, UPI, e-ASR, IXC/IC Billing System, Lotus Notes and Pronet

·   Achievements included:  Promotion to Project Team Lead, March Madness Saving Initiative Award and Restoration Award – Joe Cook

·   Training Course:  Ethics/Corporate Governance, Introduction to Enterprise Access Service Request ETMS Mecca Users, Compliance Training Programs, Responsible Business Communications and Foundation of the Four Pillars, Respect in the Workplace

 

Team Lead, Sr. Engineer Southeast and Northeast Regions / Lease Network Delivery and Optimization

April 2001 - February 2004 (Promoted to a Team Lead, April 2001)

 

Responsible for the Southeast and Northeast Region, the Network Design and Implementation of DS1, DS3, OC3, OC12, OC48 and OC192 level circuits for Internal and Wholesale Customer requirements, VOICE, Data, and IP.

·         Responsible for on time performance, escalations and trouble-shooting issues to ensure the team achieved its quarterly and year-end goals. During the duration as a Team Lead my group met its ‘On Time Performance’ goals for year end service.

·         Responsible for managing various projects while working with internal sales, network planning and internal and external techs delegating responsibilities in order to meet the company’s internal and customer requirements. These project consist of, the EDN Project, Broadwing/Intermedia Offload Lease Project, the Bellsouth.net Project, Unidentified/Miscellaneous Circuit Project (Savings of $558K) and the KDL Bulk Lease Project (Savings of $1.01M)

·  Systems Utilized:  F&E, TCOMs, Netpro, MECCA, Workflow Manager, Lotus Notes and Pronet

·         Achievements included:  Promotion to Team Lead and Two CP&O's Manager Achievement Awards

·   Training Courses: Ethics/Corporate Governance, Topology, Optimization, Advanced Workflow Manager, MECCA Enhancements, CAMEO Phase I and Interviewing Skills

 

Circuit Design Engineer II & III Southeast Region / Lease Network Delivery and Optimization

October 1999 – December 1999 (Contract Aerotech/Converted to an Employee in December, 1999)

December 1999 - April 2001

 

Design and Provisioned DS1, DS3 and OCN level Network and Wholesale Customer provided circuits, which included voice, data, local, SS7, FA A, and Internet services.

·   Recognized for being the 'Top Performer' for the implementation of circuits less than the standard interval thus pulling in the expected interval from 65 to 35 days for end to end service.

·   Received recognition for creating the first training manual for the organization and outstanding performance awards for monthly circuit completions and building communications between organizations.  

·   Achievements included:  Star Performance in Operations & Technology Award, CP&O's Manager Achievement Award and promotion to a Circuit Design Engineer II and then to a Circuit Design Engineer III.

·  Systems Utilized:  F&E, TCOMs, Netpro, MECCA, Workflow Manager, Lotus Notes and Pronet

 

EDUCATION

Attended Tarrant County College 1992-1994

 

REFERENCES

 

John latray, Manager - Lease Network Planning Verizon Business - 972.729.5303
Gill Spottswood, Manager, Carrier Interconnect Planning Verizon Business - 972.729.5970